Business, 08.04.2020 01:03, sashllely6112

Suppose a manager faces a question regarding how to handle a defective piece of equipment that his company sold. Telling the customer would cost him a substantial amount of money. At the same time, if the equipment fails, it could lead to serious injury of the customer. The manager is going to choose between three options presented by colleagues:

Option 1: Keep quiet about the defect.
Option 2: Talk to others and see what they would have done in the same situation.
Option 3: Disclose the defect and suggest alternatives because it is the honest thing to do.

Answers: 3

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Suppose a manager faces a question regarding how to handle a defective piece of equipment that his c...