A number of articles have shown the relationship between customer service and the "bottom line." Findings show that highly satisfied and loyal customers are much more likely to repeatedly use a product or service, while dissatisfied customers take their business elsewhere. In addition, a dissatisfied customer tells approximately 10 people (e. g., friends and family) about his/her bad experience. To make matters worse, research shows that for every customer who complains, there are 6 dissatisfied customers who do not complain. They just take their business elsewhere. Put in context for a hospital setting over time, a dissatisfied patient can account for potential lost revenue of $500,000.

Each state’s organizational structure is guided by the federal government. true or false?

Rate of return, standard deviation, coefficient of variation personal finance problem mike is searching for a stock to include in his current stock portfolio. he is interested in hi-tech inc.; he has been impressed with the company's computer products and believes hi-tech is an innovative market player. however, mike realizes that any time you consider a technology stock, risk is a major concern. the rule he follows is to include only securities with a coefficient of variation of returns below 1.07. mike has obtained the following price information for the period 2015 through 2018:hi-tech stock, being growth-oriented, did not pay any dividends during these 4 years. a. calculate the rate of return for each year, 2015 through 2018, for hi-tech stock. b. assume that each year's return is equally probable and calculate the average return over this time period. c. calculate the standard deviation of returns over the past 4 years. (hint: treat this data as a sample.) d. based on b and c determine the coefficient of variation of returns for the security. e. given the calculation in d what should be mike's decision regarding the inclusion of hi-tech stock in his portfolio?

Which of the following scenarios will probably cause prices to drop