Furlan Printing Corp., a book printer, has provided the following data: Titles Printed Press Setup Cost May 40 $ 6,658 June 38 $ 6,438 July 24 $ 5,307 August 28 $ 5,564 September 33 $ 6,030 October 27 $ 5,505 November 39 $ 6,705 December 36 $ 6,275

One of your new suppliers, kim, has been hearing rumors about your firm’s lack of capability to deliver high quality products and writes an email asking you to address the claims being made. in replying to her, you want to be sure that you are very clear and leave no room for misinterpretation. which of the following aspects of effective communication should you give the most attention? (a) making sure you understand kim’s areas of expertise. (b) supporting your reply with relevant data and facts. (c) establishing your credibility as an expert. (d) paying attention to implied communications.