"I’ve read that setting ambitious goals is a great way to motivate employees, so I’ve done that—we have high standards for receiving and shipping, store cleanliness, customer service, sales, and community outreach. For the most part, the goals are working well. I measure the store’s performance using a balanced scorecard, and performance on all dimensions has increased significantly. However, my employee Chooli told me the other day she’s completely stressed out and is thinking about quitting. Chooli is a great asset to the business. How can I address her concerns?"