In the context of "Taxonomy of Service Processes," we classify services by using three different criteria. Which of the four criteria given below is not applicable and is, therefore, false?a. Degree of the customer contactb. Degree of Divergencec. The object towards which the service activity is directedd. Degree of Tangibilitye. Options a, b and c are true

When randy, a general manager of a national retailer, moved to a different store in his company that was having difficulty, he knew that sales were low and after talking to his employees, he found morale was also low. at first randy thought attitudes were poor due to low sales, but after working closely with employees, he realized that the poor attitudes were actually the cause of poor sales. randy was able to discover the cause of the problem by utilizing skills.