Terra is the owner of Arcadia Salon and Spa and is looking to add some new spa services. Terra interviewed her staff to get their opinions and ideas, and she invited everyone to participate in deciding which ideas to advance. Staff members were then aware of the various options and recognized the benefits and costs of each. In this scenario, involving the staff has helped people to

Understand the decisions

Explanation:

Whenever people as a group discuss a matter, bringing out all argument in favor and against a decision and subsequently settle upon a course of alternative, such an activity promotes mutual understanding and resolves conflicts.

Involving the people in decision making process, who will ultimately implement a decision, builds trust and makes the implementation process much smoother as employees are able to gain a better understanding.

In the given case, Terra invited her staff for discussions, exchange of ideas and thoughts so as to collectively as a group, arrive at a decision. Members in such a scenario will be able to appreciate the decision better and such an activity helps people to gain a better understanding of the decision.