Sunrise Health Systems has hired a consultant to help with organizational decision making. The consultant's first meeting is set up to explain to the managers of Sunrise Health Systems various models of organizational decision processes. Each of the managers seems to prefer one of the models over others. When the management discussed making decisions in a crisis, the consultant suggested an effective plan for crisis management.
Which of the following elements would have been included in the plan for crisis management given by the consultant?

a) Communication actions
b) Operational goals
c) SWOT analysis
d) BCG matrix
e) Domain selection

The correct answer is letter "A": Communication actions.

Explanation:

Crisis management refers to the set of actions firms take to mitigate unexpected events. Changes in the markets, government regulations or natural disasters are a few examples of the different risks companies are exposed to while handling businesses.  

In some other cases, crisis management could just refer to a situation in which top managers of an organization lack the skills necessary to agree over what course the institution should follow, just like in the case. Under those scenarios, communication actions are necessary. Managers should let others know why they consider their point of view is better than others and eventually a system of evaluation should be created to select the option that is most beneficial for the firm.

Without communication actions, a business is unable to resolve problems related to decision-making.