What is the first step to build a house of quality? A. Relate customer wants to product hows. B. Determine the desirable technical attributes. C. Identify customer wants. D. Identify how the good/service will satisfy customer wants.

C. Identify customer wants

Explanation: In a bid to give the best of services provided in accordance to the taste and specifications of the consumers, The House of Quality framework was developed, which is a procedural framework employed in process development. These framework is designed to meet quality standard however, design is simply crafted based on specification and taste of the consumer.

Therefore, the first step to buid a House of Quality is to identify consumer wants which is what the whole concept heavily relies. Identifying the want of the consumer involves careful attention to details given by the consumer, taking cognizance of most prioritized options in cases where alternatives are given. Once the want or need of the consumer has been identified, then other processes can follow such as analysis of the identified needs and so on.

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