Occasionally, companies disappoint their customers. Whenever possible, these problems should be addressed immediately. Choose the best answer for the following question about handling customer problems.

Following a phone call addressing a customer problem, what should you do?

A. Follow up with a letter that documents the call and promotes goodwill.
B. Report the incident to the chamber of commerce.
C. Remove the customer from your mailing list.

Abc electronics wants someone to install a top-of-the-line security system in its two buildings, a system that not only sounds an alarm but also simultaneously notifies authorities and the company president. video surveillance of the premises should also be a capability of the security system. n order to obtain price quotes, what should the company write? a. an unsolicited proposal b. an internal proposal c. an external proposal d. a request for proposals