Sara, a top-level manager, is usually pre-occupied with immediate tasks and seldom has the time to give attention to individual employee concerns. Eric, her employee, is accustomed to this attitude of Sara. He does not bother to inform her about the difficulties he is facing in dealing with a new process. As a result, his productivity suffers. Eric behaves the way he does because he is convinced that even if he goes to Sara, his needs will be ignored. Sara's behavior best exemplifies:.
a. re-hearsing.
b. selective expectation.
c. selective memory.
d. active listening.

B, selective expectation

Explanation:

Selective expectation is a process whereby individuals assume what they want to while refusing opposing points of view. Also known as selective perception, it can be simply defifines as the assumption of a situation by individuals without giving thought to other points of view.

From the question, because Eric assumes that Sara will not pay attention to any complaints he might have as regards his work, he decides to assume that Sara would not pay attention.

Cheers.

whole quiz

1. the sum of all activities involved in getting high-quality products into the marketplace

2.operations

3. the principle of looking at the supply chain as a whole in order to improve the overall flow through the system.

4. produced; performed

5. activities producing tangible products, such as radios, newspapers, buses, and textbooks.

6. activities producing intangible and tangible products, such as entertainment, transportation, and education.

7.   customer focus

8. analyzing a competitor's products to identify desirable improvements

9. the systematic direction and control of the processes that transform resources into finished projects that create value for and provide benefits to consumers.

10. operation management.

your welcome leave a rate and a < 3

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