Match each description with the corresponding group performance factor that best describes it.

i. Your team has been working together so long that you rarely need to take time away from production to organize and plan the group's workflow. Members just know what to expect from each other and get things done effectively.
ii. You need to upgrade your company's information technology system. The new system will impact employees across the organization and from all business functions. What type of group performance factor will be most important to the performance of the decision- making team?
iii. Your workgroup has some of the highest turnover in the company. It is difficult to get new members to stay more than a few months.
iv. There are so many people in your work team that you decide to skip a weekly meeting to catch up on your email. Surely the others can handle anything that came up this week.

a. Group norms
b. Group cohesiveness
c. Group heterogeneity
d. Social loafing

The forces that Create this group performance factor are attraction to the group, resistance to leaving the group, and motivation to remain a member of the group.
1. Informal leadership
2. Group norms
3. Group cohesiveness