You are working as an ITIL Consultant for a large consulting organization. Your consulting organization has won a consulting assignment to enhance University of XYZ their customer experience. Currently University of XYZ is facing an extremely low customer satisfaction. Both their internal and external customers are impacted Your job is to create a report (3-4 pages) outlining your approach that you have learnt until chapter 5 on how to increase customer satisfaction. Hints 1. You are welcome to create your own assumptions (organization, their activities, challenges facing the organization, CEO's expectations etc) 2. Create a report containing the following sections: a. Executive summary- half 1 page b. Problem statement- describe the challenges facing the organization, revenue loss etc. c. Your company background, your role, your company's approach to address the problems facing the company, plan of action etc-2 pages d. outcome measures, conclusion 1 page e. References
Answers: 1
Business, 21.06.2019 21:40, khynia11
Torino company has 1,300 shares of $50 par value, 6.0% cumulative and nonparticipating preferred stock and 13,000 shares of $10 par value common stock outstanding. the company paid total cash dividends of $3,500 in its first year of operation. the cash dividend that must be paid to preferred stockholders in the second year before any dividend is paid to common stockholders is:
Answers: 2
Business, 22.06.2019 06:30, silas99
Selected data for stick’s design are given as of december 31, year 1 and year 2 (rounded to the nearest hundredth). year 2 year 1 net credit sales $25,000 $30,000 cost of goods sold 16,000 18,000 net income 2,000 2,800 cash 5,000 900 accounts receivable 3,000 2,000 inventory 2,000 3,600 current liabilities 6,000 5,000 compute the following: 1. current ratio for year 2 2. acid-test ratio for year 2 3. accounts receivable turnover for year 2 4. average collection period for year 2 5. inventory turnover for year 2
Answers: 2
Business, 22.06.2019 10:20, alayciaruffin076
What two things do you consider when evaluating the time value of money
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Business, 22.06.2019 13:00, dolltan
Creation landscaping has 1,000 bonds outstanding that are selling for $1,280 each. the company also has 2,000 shares of preferred stock outstanding, currently priced at $27.20 a share. the common stock is priced at $37.00 a share and there are 28,000 shares outstanding. what is the weight of the debt as it relates to the firm's weighted average cost of capital?
Answers: 1
You are working as an ITIL Consultant for a large consulting organization. Your consulting organizat...
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