Business, 23.03.2020 18:58, angoliabirtio

Scott believes that "you can’t train people to be enthusiastic, nice, fun, great people. You have to hire that." Based on this, which HR activity would be appropriate for Barcelona?

A. Screen job applications on the basis of whether the candidate has a college degree.

B. Put all new hires through extensive customer service training, both on-the-job and in formal workshops.

C. Have job candidates perform a role-play in which they demonstrate their customer service skills.

D. Evaluate employees’ performance and give them bonuses on the basis of how many customers they serve each shift, on average.

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Scott believes that "you can’t train people to be enthusiastic, nice, fun, great people. You have to...