Business, 20.03.2020 10:11, egardner4667
You are confronted by an angry customer who feels they deserve special treatment outside of your normal customer service policy. You know the customer is in the wrong but you can tell he is very upset. Which of the following is the appropriate reaction for you?
A. maintain a pleasant expressionB. maintain an angry expressionC. maintain a sad expressionD. maintain a happy expressionD. maintain a concerned expression
Answers: 1
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You are confronted by an angry customer who feels they deserve special treatment outside of your nor...
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