Rajiv just completed a project in which he restructured sales territories, met with sales representatives to help them set goals, scheduled motivational meetings, and started a program of quarterly performance review for the sales force. His goals are to reduce waste and provide improved customer service. Rajiv is engaged in .

Rajiv is engaged in planning.  

Explanation:

Planning is the process of making of plan for something in advance. Planning is done to complete the task perfectly and achieve the desired goal. Planning helps in finishing the task efficiently and quickly. It is good for everyone to do planning before proceeding with the work.

In the above scenario, Rajiv always engages in planning to improve the performance of his task. Rajiv conducts meeting with his sales representatives and schedules the meeting for motivational speech and review time of performance. This helps him to achieve improved customer service.

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