Healthy Hots, a fast-food restaurant that offers heart-healthy food, is experiencing several difficul- ties with operations. Although customers like the idea of heart-healthy foods, and surveys indicate that customers find the food to be tasty and appealing, business has fallen off in recent weeks. At this point, the restaurant is not making a profit. Customers have complained about slow service, and employee turnover is high. Explain briefly how techniques described in this chapter could be used to improve operations. Be specific about which techniques could be used, how they could be used, and why you think those techniques would be helpful.

The manager should start by analyzing the current job structure. He or she should spend time working beside the employees to assess what each employee does. Employee areas of responsibility must be evaluated to ensure that they are working to the fullest of their capability without being spread too thin. Maybe training can be implemented to assist in employee production. Are the employees being adequately compensated for the amount of work they are ask to perform?

I would study the personality traits of the employees as a means to reveal their motivation for working at Healthy Hots. Implementing avenues to reinforce that motivation and raise moral within the current staff is also essential. Unhappy employees will have reduced production rates and create an unpleasant work environment.

Team building is also important. Most working adults spend more of their awake time at work than at home. Therefore, people who work together tend to form a familiar bond. Removing anything that remotely promotes favoritism and/or tension in the workplace will reduce turnover.

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