Business, 13.03.2020 23:00, Seikoz9907

What improvement tool would you use to define the current process for retrieving patient records?

You believe that cooperation between the clinic receptionists and HIM staff would improve if phone responsibilities were more clearly defined. To whom would you assign the task of defining roles and responsibilities for staff involved in this issue?

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What improvement tool would you use to define the current process for retrieving patient records?