Mark Allen, a Clinical Information Systems Manager at Intermountain Healthcare, must work with others to coordinate communication processes across 22 hospitals and over 300 clinics. A current communication system allows doctors at one hospital to share insights and experiences with doctors at another hospital at Intermountain Healthcare. This is an example of what communication concept?

The Horizontal communication is the communication concept employed by doctors who are discussing their experiences and insights with alternative doctors.

The Horizontal communication refers to transmission of information among offices, departments or units within the same level of organization.

Activities like brainstorming sessions, meetings and group discussions are all example of Horizontal communication.

Therefore, in conclusion, the example of the communication concept is known as Horizontal communication.

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Solution and Explanation:

Informal communication

Reason: It is an open source workspace which can be accessed by others and hence the information can be reached to others also in addition to the doctors and executives.

Hence it is an informal communication.

If only the doctors and executives can access the workspace it will be an up-ward communication.

Answer is: Encoding

Reason: Here Mark is planning a 5 key point scale to encode the information about professionalism. Hence the process is encoding.

Channel is the medium, Decoding is how the audience is understanding the information and Feedback is knowing what the audience understood of the information