One study found that companies with the highest levels of quality are how many times more productive than their competitors with the lowest quality levels?

The response options are as follows:

A) 2

B) 3

C) 4

D) 5

E) None of the above because quality has no impact on productivity (units / labor hour)

The correct answer is: D) 5

Explanation:

Currently there are challenges and especially competition in organizations, which allows us to face high competition, both nationally and internationally.

Good quality is a quality that any service must have in order to obtain a better performance in its operation and durability, complying with norms and rules necessary to satisfy the needs of the client.

Quality within an organization is an important factor that generates satisfaction for its customers, employees and shareholders, and provides practical tools for comprehensive management. Nowadays, it is necessary to meet the quality standards to be able to compete in an increasingly demanding market; For this, continuous improvement, customer satisfaction and standardization and process control must be sought. You must also make the different departments of the company make quality by defining the objectives that correspond to you always seeking customer satisfaction and continuous improvement.

Quality indicators are measuring instruments, tangible and quantifiable, which allow the quality of processes, products and services to be evaluated to ensure customer satisfaction. In other words, they measure the level of compliance with the specifications established for a given business activity or process. Management indicators measure, overall, the final result of business activities based on a standard, which responds to the level of objective quality that the company expects and wants to achieve.

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