Total Quality Management: (Choose all that apply) Check All That Apply A. Is managed proactively B. Is managed proactively Involves only production processes C. Involves only production processes D. Focuses on the customer E. Focuses on the customer Ensures on-time delivery F. Ensures on-time delivery

The correct answers are the options A, D and F.

A: Is managed proactively.

D: Focuses on the customer.

F: Ensures on-time delivery.

Explanation:

To begin with, the term known as ''Total Quality Management'' refers to the efforts that an organization does in order to achieve a permanent environment where the employees continously improve their ability to provide the goods or services that are being demanded by the customers. Moreover, the ''total'' part of the concept involves the fact that all the departments of the organizations must work proactively and focus their efforts in order to improve their operations and not just the production area. Therefore that the TQM focuses on the customer and ensures on-time delivery as well.

c.

clarify customers’ doubts only when asked.