The Technix Computer Corp recently finished construction of a customer service phone center in New Dehli, India. Phone center agents will be responsible for answering technical questions from customers around the globe. Technix hired 55 computer experts as online phone agents, and a training session is underway. Tech specialists and call center specialists from the U. S. have flown to India to train the new Indian employees. Hank Patelli, senior manager of a Technix phone center in Michigan, will oversee the New Delhi center for 6 months until a local manager is hired and trained to replace him.

After the first training session, a number of the Michigan employees expressed frustration that the Indian employees lacked tech knowledge bc none of them asked questions or offered answers. Which of the following would be the best way for Hank to handle the situation?
Remind the American employees that the Indians may be showing respect by remaining silent T/F

The gilbert instrument corporation is considering replacing the wood steamer it currently uses to shape guitar sides. the steamer has 6 years of remaining life. if kept, the steamer will have depreciaiton expenses of $650 for five years and $325 for the sixthyear. its current book value is $3,575, and it can be sold on an internet auction site for$4,150 at this time. if the old steamer is not replaced, it can be sold for $800 at the endof its useful life. gilbert is considering purchasing the side steamer 3000, a higher-end steamer, whichcosts $12,000 and has an estimated useful life of 6 years with an estimated salvage value of$1,500. this steamer falls into the macrs 5-year class, so the applicable depreciationrates are 20.00%, 32.00%, 19.20%, 11.52%, 11.52%, and 5.76%. the new steamer is fasterand allows for an output expansion, so sales would rise by $2,000 per year; the newmachine's much greater efficiency would reduce operating expenses by $1,900 per year. to support the greater sales, the new machine would require that inventories increase by$2,900, but accounts payable would simultaneously increase by $700. gilbert's marginalfederal-plus-state tax rate is 40%, and its wacc is 15%.a. should it replace the old steamer? b. npv of replace = $2,083.51