You manage a work group of ten secretaries who take turns answering phones, sorting mail, and typing and filing correspondence. Using the job characteristics theory, how can you assure that this team is happy and productive?a. Give them autonomy in deciding how to organize the workload.
b. Promote the best workers into lower-level management positions.
c. Provide bonuses for low absenteeism and for staying with the company.
d. Break the job down into small component tasks and standardize them.

The correct answer is (a)

Explanation:

Job satisfaction is important to improve employee’s productivity and efficiency. Overall, the most important ingredient that can increase job satisfaction and effectiveness is to give employee's autonomy to decide how to organise the workload. According to job characteristic theory, complete autonomy will help a group of ten secretaries to easily decide their roles, timings and other job-related issues.

answer; encouraging the development of innovations by firms attempting to break a monopoly; (creative destruction)