The Publix chain of supermarkets has stated, "We will not knowingly disappoint you. If for any reason your purchase does not give you satisfaction, the full purchase price will be cheerfully refunded immediately upon request." This proclamation is Publix’sMultiple Choice

vision statement.

values statement.

mission statement.

corporate slogan.

company tagline.

Which of the following is intended for one-time use and is not likely to be repeated in the future?

Multiple Choice

Bed, Bath and Beyond accepts coupons after they expire.

DSW will only issue store credit for returns without a receipt.

SpaceX put a car in space.

Once you have opened a DVD, Target will not accept it as a return.

Nordstrom’s will accept returns for up to one year.

Grayson wants to rethink the visitor experience to his theme parks. He meets with the customer service team who represents the parking attendants, the ticket sales agents, the information booth workers, the grounds keepers, and the ride attendants. Grayson wants them to change how they interact with the park patrons. He tells them all to, "Welcome each visitor to the park with a smile, a kind word, and an offer of assistance." How would you describe his change?

Multiple Choice

It is a learning objective.

It is a SMART goal.

It is a performance objective.

It is motivational objective.

It is a behavioral objective.