Juan was shopping for a new watch and the salesperson was pressuring him to spend money far above his financial limit. Juan attributed the behavior to the salesperson having a pushy personality. Juan's explanation of the salesperson's behavior the fundamental attribution error because it is based on the salesperson's .

whole quiz

1. the sum of all activities involved in getting high-quality products into the marketplace

2.operations

3. the principle of looking at the supply chain as a whole in order to improve the overall flow through the system.

4. produced; performed

5. activities producing tangible products, such as radios, newspapers, buses, and textbooks.

6. activities producing intangible and tangible products, such as entertainment, transportation, and education.

7.   customer focus

8. analyzing a competitor's products to identify desirable improvements

9. the systematic direction and control of the processes that transform resources into finished projects that create value for and provide benefits to consumers.

10. operation management.

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1. c

2. b

3. a

4. c

5. a

6. b

7. c

8. c

9.b

10. d

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answer; rapid growth in buyer demand and high buyer switching cost;

answer; ///decision making under risk;