Pat Smith is a general manager of a retail store in a college town, where he sells local sports team attire. After studying the past few years' sales figures, Pat recently realized that sales in the month of July are decreasing each year. Last July, his sales associates sold an average of 10 items of clothing each, which was down from the year before. Ideally, Pat would like to exceed last July's sales figures this July. With only a few weeks until the start of the month, he decides that he needs to brainstorm ways to motivate his sales associates.

Pat thinks back to the organizational behavior class he took in college and believes that the principles of goal setting theory might help. With that in mind, he knows that he needs to set motivating goals for his sales associates. How can Pat create the type of working environment that will best foster goal attainment?

1a. Pat doesn't want to tell each employee ...

Pat doesn't want to tell each employee how to increase sales because he wants them to develop their own creative methods that everyone can learn from. He knows that good goal setting should lead to development of

a) public goals.
b) task strategies.
c) customer perspectives.
d) competitiveness.
e) standardization.

1b. Pat knows that some employees ...
Pat knows that some employees with more work experience will try to exceed his assigned goals with their own , or set of internalized goals.

a) feedback loop
b) task complexity
c) public goals
d) self-set goals
e) reward system