5. What changes to the information management processes and information technology systems (IT) would you make at WinterGear to address these problems? Create a before and after view of WGD’s core business process to reflect the impact of your IM/IT investment.

The changes to the information management processes and Information technology systems I will be making at winter gear technology systems to address the problems would include the following

1. An automated computer process that will update customers on any changes made

2. Creating a website through which all customers will make their orders

3. A system that will allow consumers to keep track and confirmation of their orders before the delivery

Explanation:

The Changes that will be in IM/IT

A computer process that will update customers on any changes made

The Impacts on WGD’s Core Processes

Since customers will be staying updated, it will reduce inconsistences at a great margin

The Changes that will be in IM/IT

Creating a website through which all customers will make their orders

The Impacts on WGD’s Core Processes

This will not allow any confusion at all since all the orders will be on databases hence, orders will not be easily misplaced

The Changes that will be in IM/IT

A system that will allow consumers to keep track of their orders and confirm their orders before the delivery

The Impacts on WGD’s Core Processes

This will allow the customers to have the right documents and help the suppliers to not incur losses due to return of goods.