Business
Business, 18.02.2020 02:33, tansebas1107

As a flight attendant, Mary Ann is supposed to smile and act cheerful at all times on the flight; however, she feels tired and annoyed. The conflict between the emotion she feels and the emotion she is required to express is called emotional:

A) dissonance.
B) labor.
C) conflict.
D) incongruence.

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Answers: 3

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As a flight attendant, Mary Ann is supposed to smile and act cheerful at all times on the flight; ho...

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