All of the following are considered routine business messages except a. an all-staff memo that outlines the new procedures for processing returned merchandise. b. an e-mail reply to a customer acknowledging that an order has been shipped. c. an e-mail message to a coworker that confirms the time for an upcoming meeting. d. a letter to a customer denying a request for credit.

The company is experiencing an increase in competition, and at the same time they are building more production facilities in southeast asia. in this scenario, the top management team is most likely to multiple choice increase the cost of their products. restructure to reflect a more bureaucratic, stable organization. pull decision-making responsibility from low-level management, taking it on themselves. give lower-level managers the authority to make decisions to benefit the firm. rid themselves of all buffering product.