What do you believe are the two most significant components of the medical billing workflow?

Explanation:

Six critical components for medical calculation (the first two are the most important):

1: Eliminate confusion that it is really an invoice.

Insured patients often receive two service-related communications - a certificate of benefit from an insurance company (EOB) and an invoice from a health care professional. EOBs usually include service history, work done, who the provider is, the amounts allowed under the insurance plan, adjustments, deductions and patient liability.

2: Make sure the patients know what the invoice is.

For recurrent patients, there may be confusion as to what service or design the bill is about. Specify the date of service, medical care, and services provided so that the patient can see the amount paid.

3: Provide clear line items showing prepaid patient payments (co-payments) and contributions from the insurance company.

Explain to patients what credits are already used in the invoice. This can help insurers understand what they contribute, personal responsibility, and promote timely payments.

4: Provide invoices as patients wish to receive.

For some patients, paper invoices may be the method they choose to consult with health care providers. For others, electronic invoices may be more appropriate. Paper sheets can offer patients the opportunity to pay by check, write their payment card information, or use an online portal that supports one-time guest payments. Electronic invoices can reduce the cost of printing and shipping paper invoices, eliminate delays in document invoices, and provide direct access to online portals where they can edit and manage their billing practices.

5: Provide patients with different options to pay.

As patients prefer paper or electronic invoices, they have choices about how they want to pay. Some love the convenience of paying with a credit card, while others may opt for cash, check or debit card transactions. From billing solutions that support multiple payment methods and payment channels to credit card transactions on mobile devices, one billing solution can increase your ability to pay on time.

6: Help patients along the way.

No matter how much a health worker strives to meet the needs of his patients, patients will have questions regarding referral reports. Useful support professionals (both online and by phone) can provide easy access, help patients better understand their laws and encourage their timely payment.

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