Mikhail's claim has been denied once. now, he is writing a second persuasive claim message to his digital media services company asking for a promised rebate package. because he expects resistance, what should he do? a) appeal to the receiver's sense of responsibility and pride in the company's good nameb) begin by asking directly for what he wantsc) address the letter to the department or to whom it may concern

Sue peters is the controller at vroom, a car dealership. dale miller recently has been hired as the bookkeeper. dale wanted to attend a class in excel spreadsheets, so sue temporarily took over dale's duties, including overseeing a fund used for gas purchases before test drives. sue found a shortage in the fund and confronted dale when he returned to work. dale admitted that he occasionally uses the fund to pay for his own gas. sue estimated the shortage at $450. what should sue do?