Ahmed was tasked with building a new team at the bank which would examine both customer and employee satisfaction. in recentmonths, both customer satisfaction and the general mood of employees had been declining. ahmed felt that there were a lot of issues that had to do with some new policies from corporate and some recent management changes and doubted that any of the ideas that this team would come up with would actually be implemented. his doubt in what the team could accomplish speaks to the team's
a. efficacy
b. limiting group status
c. leadership
d. climate of trust
e. structure
Answers: 1
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