Mini-case eli moneybags works for second commercial bank, one of the largest banks in the southwestern u. s. he is a loan officer, specializing in mortgages. tio jaime, eli's favorite (and wealthiest) uncle, passed away last month and left him a sizable amount of money. eli is looking at the best way to invest his newly acquired wealth. he is considering many options, ranging from simply putting the money into a savings account to the possibility of starting his own business. although his bank job pays well and offers pleasant working conditions, eli is frustrated because he has little freedom or flexibility to deal with customers since every decision he makes must be approved by his supervisor. he is also a bit bored and looking for a new challenge. he thinks he might get a lot of satisfaction from owning his own business. eli has not made a definite decision yet, but has talked to a lot of people searching for a good idea for a new business. if he can come up with an idea he likes, he might just quit his current job and use his inheritance to go into business for himself! eli's frustration with his lack of freedom at work indicates that second commercial

a. prefers the use of cross-functional teams rather than individual initiative.
b. is trying to customers as well as other stakeholders.
c. knows that the best way to ensure good customer service is to closely monitor its lower-level employees.
d. has not adopted a strategy of empowerment.