Mr. henshaw, ceo of mba bank, decides that the organization needs to provide more convenient service to customers. he decides to increase the bank’s service hours from 8 hours a day, monday through friday, to 12 hours a day, plus 8 hours a day each weekend day. he has his assistant compile a report that gives data on how the number of open hours of many banks is correlated with their customers’ satisfaction, and presents the data to his executive committee. what stage of lewin’s change process is mr. henshaw operating in?

Which of the following is true about presentation methods for providing training? audiovisual techniques are most effective when they are used alone. mobile technologies include training methods such as on-the-job training, simulations, business games and case studies, behavior modeling, interactive video, and web-based training that require the trainee to be actively involved in learning. the typical users for teleconferencing include employees who are part of a workforce that spends most of its time traveling, visiting customers or various company locations and has limited time available to spend in traditional training activities. webcasting involves classroom instructions that are provided online through live broadcasts. classroom instruction is no longer a popular training method because of new technologies such as interactive video and computer-assisted instruction.