Rizzo goal inc. produces and sells hockey equipment, often custom made for online orders. the company has the following performance metrics on its balanced scorecard: days from ordered to delivered, number of shipping errors, customer retention rate, and market share. a measure map illustrates that the days from ordered to delivered and the number of shipping errors are both expected to directly affect the customer retention rate, which affects market share. additional internal analysis finds that: every shipping error over three shipping errors per month reduces the customer retention rate by 1.5%. on average, each day above three days from ordered to delivered yields a reduction in the customer retention rate of 1%. each day before three days from order to delivery yields an increase in the customer retention rate of 1%, on average. rizzo goal inc.’s current customer retention rate is 60%. the company estimates that for every 1% increase or decrease in the customer retention rate, market share changes 0.5% in the same direction. rizzo goal inc.’s current market share is 21.4%.
a. determine the new customer retention rate. round your answer to one decimal place.
%
b. determine the new market share that rizzo goal inc. expects to have. round your answer to one decimal place.
%
Answers: 3
Other questions on the subject: Business
Business, 22.06.2019 11:30, wrivera32802
Leon and sara are arguing over when the best time is to degrease soup. leon says that it's easiest to degrease soup when it's boiling. sara says it's easiest to degrease soup when it's cold. who is correct? a. neither leon nor sara is correct. b. leon is correct. c. both leon and sara are correct. d. sara is correct. student b incorrect which following answer correct?
Answers: 1
Business, 22.06.2019 12:30, deedee363
In the 1970s, kmart used blue light specials to encourage customers to flock to a particular department having a temporary sale. a spinning blue light activated for approximately 30 seconds, and then an in-store announcement informed shoppers of the special savings in the specific department. over time, loyal kmart shoppers learned to flock to the department with the spinning blue light before any announcement of special savings occurred. if kmart was employing classical conditioning techniques, what role did the spinning blue light play?
Answers: 3
Business, 22.06.2019 18:00, theflash077
Large public water and sewer companies often become monopolies because they benefit from although the company faces high start-up costs, the firm experiences average production costs as it expands and adds more customers. smaller competitors would experience average costs and would be less
Answers: 1
Business, 22.06.2019 19:20, needhelp243435
This problem has been solved! see the answerwhich of the following statements is correct? the consumer price index is a measure of the overall level of prices, whereas the gdp deflator is not a measure of the overall level of prices. if, in the year 2011, the consumer price index has a value of 123.50, then the inflation rate for 2011 must be 23.50 percent. compared to the gdp deflator, the consumer price index is the more common gauge of inflation. the consumer price index and the gdp deflator reflect the goods and services bought by consumers equally well.
Answers: 2
Do you know the correct answer?
Rizzo goal inc. produces and sells hockey equipment, often custom made for online orders. the compan...
Questions in other subjects:
Mathematics, 12.10.2020 21:01
Mathematics, 12.10.2020 21:01
Spanish, 12.10.2020 21:01
Mathematics, 12.10.2020 21:01
