The attitudes that ryan's customers develop after they have purchased his yearly lawn care service will become the basis for determining whether they renew each year. he needs to convey delivering the right services the right way.
a. tangibles
b. reliability
c. assurance
d. empathy
e. responsiveness

Abc electronics wants someone to install a top-of-the-line security system in its two buildings, a system that not only sounds an alarm but also simultaneously notifies authorities and the company president. video surveillance of the premises should also be a capability of the security system. n order to obtain price quotes, what should the company write? a. an unsolicited proposal b. an internal proposal c. an external proposal d. a request for proposals