Acompany adheres to tqm by focusing on all of the following except a. customer satisfaction b. break even analysis c. employee involvement d. continuous improvement

B. Break Even Analysis

Explanation:

Total quality management (TQM) is a management strategy that emphasizes a continuous, organization-wide effort to maintain quality customer service and satisfaction. TQM’s ultimate goal is to foster customer loyalty by delivering a level of service that will keep customers coming back again. A TQM strategy requires consistent feedback from employees and customers to determine how services and products can be improved across the entire organization.

answer///supply is elastic, and demand is inelastic;