Jennifer and selena are employed by their firm to sell its products. jennifer is required to go to the customer's residence and demonstrate the features and benefits of the products, whereas selena is required to conduct sales by calling existing customers. which of the following statements is most likely true about the scenario?
a. jennifer is a field salesperson.
b. selena will be required to be more creative than jennifer in selling the firm's product.
c. selena is a manufacturer's agent.
d. selena has better communication skills than jennifer.
e. jennifer is more agile than selena.

You own a nonunion company with 93 nonexempt employees. all of these employ- ees pack books into boxes for shipment to customers throughout the united states. because of wide differences in performance, you have decided to try performance appraisal, something never done before. until now, you have given every worker the same size increase. now you want to measure performance and reward the best performers with bigger increases. without any further information, which of the five types of appraisal formats do you think would be most appropriate? justify your answer. do you anticipate any complaints, or other comments, from employees after you implement your new system?