Business, 23.11.2019 03:31, candaceblanton

Eatalia is a popular chain of restaurants for authentic italian food. recently, a customer found a dead insect in the pasta he was served. the customer's negative review about the restaurant went viral. eatalia's chief executive officer (ceo) publicly apologized for the mishap and posted pictures of the restaurant's kitchen, after being fumigated, on several social networking websites. in this scenario, which of the following does eatalia's ceo demonstrate?
a. brand switching
b. crisis management
c. audience selectivity
d. media scheduling

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Eatalia is a popular chain of restaurants for authentic italian food. recently, a customer found a d...