Management of a company threatens to close a manufacturing plant in the company whose employees are resisting an across-the-board pay cut. but this threat is actually untrue. in this case, which of the following tactics of overcoming resistance to change is being used by the management? a) procedural fairnessb) negotiationc) conciliationd) manipulatione) arbitration

The correct answer is letter "D": manipulation.

Explanation:

Manipulation consists of the specific use of information to persuade employees to behave in a particular manner by force. The use of manipulation is unethical though, it could be the only option to follow if some other techniques of overcoming resistance to change are useless.

in 2001, dell computer became the world’s largest personal computer vendor, continuing to

gain market share and post profits in an industry struggling with slumping sales and billions of

dollars in losses. dell sells 90% of its pcs directly to the final customer, largely bypassing the

reseller channel that accounts for most of the world’s pc sales. this direct customer relationship

is the key to dell’s business model, and provides distinct advantages over the indirect sales

model. dell’s direct relationship with the customer allows it to tailor its offerings to customer

needs, offer add-on products and services, and use the internet to offer a variety of customer

services. in addition, dell’s pcs are built to customers’ specifications upon receipt of an order,

giving dell additional advantages over indirect pc vendors who must try to forecast demand and

ship products based on those forecasts. dell’s direct sales and build-to-order model has achieved

superior performance in the pc industry in terms of inventory turnover, reduced overhead, cash

conversion, and return on investment (kraemer, et al., 2000).

explanation:

c

explanation: