Acentral point within an organization from which all customer service contacts are managed by various forms of technology is the

Customer contact center                

Explanation: In simple words, a customer contact center refers to the point in an organisation from where all the information regrading the customers and the interaction with the customers is managed.

In such centers the customers are managed by both calls and other web applications like e-mail etc.

Thus, the correct answer is customer contact center.

ans.

heterothermic organisms include those organisms that can switch between homeothermic (having body temperature higher than environment) and poikilothermic (having variation in internal body temperature) strategies.

some migratory birds show heterothermy as they decrease their metabolic rate during cold nights to keep their body temperature low. drop in metabolic rate allows increase in production efficiency of birds that reduces the internal body temperature to make it equal to external cold temperature during cold nights.

thus, the correct answer is 'birds allow their temperature drop in order to increase their production efficiency.'

i would prefer to go with the news article for nate, its recent and updated and stores a lot of information