Creativity and decision making managers must take steps to promote organizational learning and creativity at individual as well as group levels to improve the quality of decision making throughout the organization. managers can encourage and promote entrepreneurship that mobilizes resources to take advantage of an opportunity to provide customers with new or improved goods and services. the quality of managerial decision making ultimately depends on innovative responses to opportunities and threats. how can managers increase their ability to make non programmed decisions that will allow them to adapt to, modify, and even drastically alter their task environments so they can continually increase organizational performance