Ashton, a manager at millington technologies inc, receives a message from a customer claiming free service for a laptop whose warranty has expired. which of the following guidelines should ashton follow when composing the message denying the customer's claim?
a) he should avoid closing the message with resale or sales promotional material.
b) he should avoid providing an explanation for the refusal.
c) he should avoid stressing the actions that should have been taken to avoid the problem.
d) he should avoid offering possible alternatives to resolve the problem.
Answers: 2
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