Ashton, a manager at millington technologies inc, receives a message from a customer claiming free service for a laptop whose warranty has expired. which of the following guidelines should ashton follow when composing the message denying the customer's claim?
a) he should avoid closing the message with resale or sales promotional material.
b) he should avoid providing an explanation for the refusal.
c) he should avoid stressing the actions that should have been taken to avoid the problem.
d) he should avoid offering possible alternatives to resolve the problem.

technology is the application of knowledge and tools to solve problems and perform tasks more efficiently. t/f

Responsible for setting the goals and planning for the future as well as leading and controlling the work of others. out the decisions of top management. often responsible for various departments such as the production, marketing, and accounting departments. process or function of planning organizing leading and controlling. the resources arranged in an orderly and functional way to accomplish goals and objectives. the company on track and making sure goals are met. for the daily operations of a business. examples of this are supervisors, office managers, and crew leaders. act or process of creating goals and objectives as well as the strategies to meet them. for the daily operations of a business. examples of this are supervisors, office managers, and crew leaders. how the firm is structured and who is in charge of whom. direction and vision

Gulliver travel agencies thinks interest rates in europe are low. the firm borrows euros at 5 percent for one year. during this time period the dollar falls 11 percent against the euro. what is the effective interest rate on the loan for one year? (consider the 11 percent fall in the value of the dollar as well as the interest payment.)