The optimal utilization rate of a service operation is context specific. planning for low utilization rates is appropriate when both the degree of uncertainty and the stakes are high as in emergency response services. which of the following services should plan for a high utilization rate?
the fire department
an expensive restaurant
a hospital ambulance service
a stage performance
a customer line

Juanita and sam attend a beach party and notice that the local beach appears to have a great deal more trash washed up on shore than it did when they were young. the water doesn't appear nearly as clear, and there seems to be less evidence of small water creatures living in the shallows. an afternoon at the local library convinces them that one major cause is the new factory nearby. after some discussion, they decide their next step should be identifying the cause of the changes identifying the problem picketing the guilty factory lobbying their elected representatives to complain about the problem talking to a local environmental group about solutions