Business
Business, 01.11.2019 05:31, helppppp3548

This month, susan, the branch manager of intrepid car rentals, has heard several complaints from customers that intrepid employees do not return calls. today a good customer told susan that "my phone calls and e-mails are returned after maybe a week or so." hearing enough, susan mandated that "all customer phone calls and e-mails must be returned within 24 hours." this new directive by alice is an example of a(n) . value. b. ethic. c. norm. d. office order. e. policy.

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