Business, 24.10.2019 21:43, anne010p4bffk

Pse& g, a utility company located in new jersey is conducting a services marketing research study to assess its service performance. it will measure the gaps between customer expectations and perceptions along the five dimensions of service quality. which of thefollowing types of research should pse& g use? a. critical incident studiesb. requirements researchc. servqual surveysd. trailer callse. customer panels

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Pse& g, a utility company located in new jersey is conducting a services marketing research stud...