Consider this scenario: bianna: participation in the new online benefits enrollment system has been a disaster because virtually no one has enrolled. we never should have sent the instructions through email. our employees are drowning in information, and they probably ignored the email containing the instructions. claudia: you've got it wrong. emails announcing the online enrollment system were marked with the "urgent" flag. so even though our employees get a lot of emails, they must have realized that those announcements were important. i have a better explanation: the instructions we emailed were confusing. they are filled with jargon and unclear terms. you practically have to be a software engineer to figure out how to use the system, and our instructions made things worse. claudia's argument assumes which of the following?
a. even the most simple of instructions would be misunderstood by most of the employees.
b. the number of people with technical skills who enrolled successfully is greater than the number of people without technical skills who enrolled successfully.
c. the instructions would have been easier to understand had they been provided in hardcopy form as well.
d. a significant number of employees opened and read the email containing the instructions.
e. the failure of the online benefits enrollment system is the most important communications failure in the company.