Business, 16.10.2019 00:30, amanduhhhh

Serena, a bank manager at the united front bank, heads the business loan department. she wants to communicate to all of the bank’s long-term customers that interest rates on business loans are increasing by a full percentage point. which of the following guidelines should serena follow while communicating this bad news?
(a)- she should use specific and simple language.
(b)- she should use specific and harsh language.
(c)- she should use complex language.
(d)- none of these

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Serena, a bank manager at the united front bank, heads the business loan department. she wants to co...