Otis, the manager of a camera store, believes that his store may be closed by corporate in the near future, so he cannot sleep well at night and he is dealing with severe anxiety and irritability, and he has been ill several times this month. several times otis has missed important details in his job, and he almost got in an automobile accident this morning. the district manager is coming today to do his bimonthly evaluation of otis’s store. although otis usually performs well, he is worried about this one. his district manager may be influenced by bias.

Panic

Explanation:

A panic attack is the abrupt onset of intense fear or discomfort that reaches a peak within minutes and includes at least four of the following symptoms: Palpitations, pounding heart, or accelerated heart rate. Sweating. Trembling or shaking. Sensations of shortness of breath or smothering.

Option:

D) framing  bias

D) framing  bias

Explanation:

Framing bias takes place when someone makes a decision based on how the facts are presented, and the circumstances surrounding the facts, rather than the facts themselves. For example, an investor who approves how a company is being managed may consider a bad situation a minor misstep, while other investor that dislikes current management will consider it a great mistake. Probably the facts were half way between both appreciations.

We tend to build a framework of how we expect certain things to be done or how we like certain things to be done. Our expectations are usually based on how we feel about things, not about the things themselves.

In this case, Otis is worried because he believes that his store will close, and the district manager must know better. So when the manager gets there, he/she will have a preconceived idea that the store doesn't function properly and must close. Whatever facts Otis tells him/her, it wouldn't matter a lot because the premise is that the store must close and the review will focus more on the negative aspects.

answer; it can vividly demonstrate product attributes and persuasively explain their corresponding consumer benefits;

c.

clarify customers’ doubts only when asked.