A(n) consists of people and procedures dedicated to assessing information needs, developing the needed information, and decision makers use the information to generate and validate actionable customer and market insights.

Right medical introduced a new implant that carries a five-year warranty against manufacturer’s defects. based on industry experience with similar product introductions, warranty costs are expected to approximate 2% of sales. sales were $8 million and actual warranty expenditures were $42,750 for the first year of selling the product. what amount (if any) should right report as a liability at the end of the year?