Business, 17.09.2019 19:20, mkpayton2006

The central focus of the gaps model of service quality is the:
a) constant need to provide value for dollars spent
b) four dimensions of service
c) difference between customer expectations and perceptions
d) temptation to handle services as if they were tangibles
e) customer-employee-supplier triumvirate

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The central focus of the gaps model of service quality is the:
a) constant need to provide v...